Net Promoter Score (NPS) programs can drive greater ROI by integrating Voice of Customer studies into the regular cadence of NPS measurement. "Voice of Customer" (VoC) studies and "Net Promoter...
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At SATOV, one of our traditions is that every Friday, the entire firm meets together and one team member gives a presentation on a topic of their choosing. This is...
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Canadian-based, Aritzia, has grown into a successful global brand with a market valuation exceeding GAP, Inc. and with fewer than 1/30th the store count. Where other fashion apparel merchants have...
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Market sizing is a vital part of many SATOV engagements. Arriving at an accurate market size allows our clients to make informed investment decisions, determine their market share in an...
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We’re in the midst of a step change in the way work is conducted in the knowledge economy. It was clear when ChatGPT was released to the public in late...
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Alicja Sjekirska and Mark Satov look at 2021 and ahead through 2022: Supply chain, labour, cost of money, government regulations and the pandemic. With these headwinds, what are the keys…
There are three related initiatives that governments need to champion and fund today so we don’t lose another decade Satov Senior Advisor, Will Falk, continues to advocate and provide clear…
From Consultant to Chocolatier, Salman Ahmad uses consulting thinking to go from idea to premium brand in under 12 months. ALUMNI INTERVIEW Salman Ahmad, former Satov consultant, launched his new…
How a ‘stone-age’ company has leveraged creative technology and digitalization. In the Fourth episode of The Way Forward, Patrick Perus, CEO of stone manufacturer, Polycor, shares with Mark Healy the…
Some Private equity funds with dry powder are hungry to acquire while others are exercising caution to shore up portfolio companies if needed. Mark Satov shares what he’s hearing with…