Product and pricing Archives - SATOV Consultants

Apr 11

SATOV Presents: Reports of the Death of Retail Have Been Greatly Exaggerated

By SATOV Consultants Customer experience, Events, General news, Loyalty and retention, Mark Satov, Media, Product and pricing, Retail

Mark Satov, Founding Partner, SATOV Consultants is joined by Bryan Pearson, President, LoyaltyOne. They dispel myths about the current retail environment, identify great retailers from all around the world, and…

Mar 19

Love0

Retail is not dead, just changing: Why Toys R Us lost our hearts

By Louise Sherman Insights, Customer experience, Mark Satov, Product and pricing, Retail

Blog post by Mark Satov Last summer I was in London, feeling lonely for my children and wanting to bring them something special from my trip. My hotel was right near…

Jun 07

Love0

Flying under the radar: Why WestJet may be missing an opportunity with its premium economy class

By Louise Sherman General news, Customer experience, Go to market, Loyalty and retention, Product and pricing

Blog post by Mark Satov Nothing like a long flight to clear my mind! I get uninterrupted time with my email inbox, my list of overdue pursuits and just delightful…

Apr 19

Love0

Monetizing Time

By Louise Sherman Customer experience, Product and pricing

Blog post by Ky Swift I was thirteen, and I was waiting in line at the theatre to see one of my all-time favourite movies, Wedding Crashers. To avoid sitting…

Apr 05

Love0

Last Class Seating

By Louise Sherman Customer experience, Product and pricing

Why is everyone complaining about cheaper airline tickets? Pricing practices aren’t always popular. Actually, the best pricing practices are often unpopular. The recent announcement by American Airlines which introduced basic economy…

Feb 02

Love0

Eye on the ball: the opportunities and potential pitfalls of dynamic pricing in sports

By SATOV Consultants Product and pricing

Barry Bonds’ record-breaking 762nd home run cost the San Francisco Giants hundreds of thousands of dollars. On an absolute financial basis, the 2007 game was a resounding success. The stadium…

Sep 01

Love0

Ghost Train: the UP Express disaster

By SATOV Consultants Mark Satov, Market and consumer insights, Product and pricing

For those of you who don’t live in Toronto, you may not have heard about the new train service our transit agency has launched, called the UP Express. It runs…

May 29

Love0

RBC’s fee flip flop and what you can do to safely change prices

By SATOV Consultants Mark Satov, Product and pricing

Nothing puts fear into the heart of a sales person, or a CEO for that matter, than the thought of changing prices. Input costs tend to rise over time, strategies…

Mar 01

Love0

How does Rogers’ $5.2 billion NHL rights deal stack up?

By SATOV Consultants Product and pricing

Coming up with a winning bid for a complex asset is a thorny problem, and every deal is unique. At first glance, the recent $5.2 billion purchase by Rogers Sportsnet…

“SATOV developed a growth strategy in the retail services industry for one of our portfolio companies. SATOV’s strategic thinking was top notch, and it was coupled with practical and actionable recommendations that enabled us and the company to see a clear path to growth.”
− Joe Shlesinger
Managing Director, Callisto Capital
(Former Managing Director, Bain Canada) −

“We have hired SATOV on more than one occasion to perform due diligence for us. They do a great job at getting up to speed on opportunities and giving us sound and objective viewpoints with which to make investment decisions.”
− Pete Samson, Managing Partner Ironbridge Equity Partners −

“The coming together of the Heart and Stroke foundations across the provinces into a single national entity was an important yet complex turning point for our organization. Mark did masterful job at staging the right discussions and then bringing various groups together to help us move through decisions in a way that was systematic and comfortable for a wide range of decision makers.”
− Irfhan A. Rawji, Former Chairman of the Board Heart and Stroke Foundation −

“I hired SATOV to assist us in quickly addressing some fundamental strategic decisions. We formed a joint team of SATOV and Telus employees and together ran a very efficient process to deliver against tight deadlines. My team and I had a great sense of ownership and confidence in the recommendations we made, which ultimately improved profitability. Thanks for the help!”
− Stephane Dubreuil, SVP, Strategy and Consumer Marketing TELUS Communications Company −

“The SATOV team helped us with some complex operational & organizational issues that required co-ordination and input across a wide variety of groups. In a relatively short period of time, we had developed recommendations that are expected to significantly improve our effectiveness with substantial buy in from the parties involved.”
− Ross Petersmeyer, Vice-President of Strategy Great-West Life Assurance −

“Thank you for SATOV’s strategic help, advice and partnership along the way. We couldn’t have accomplished the turnaround without you.”
− Brett Marchand President and CEO, Cossette Communication CEO, Vision 7 International −

“Even as an intern, I could define my own experience and it carried into my work now as a consultant. I did meaningful work and was meeting with clients from Day 1. To get that level of exposure to executives, to be in the room during the decision-making process and see how they think, to even get to give input, is a unique learning experience.”
− Sam Roston, SATOV alumni −

“I thought SATOV was the best place I could have worked at in my first role after school. It’s hard to match the breadth of experience across industries and business problems, and the range of amazing people I’ve met along the way in all sorts of businesses and in all roles. Just be prepared to work hard before you sign. Call me if you have any doubts.”
− Kuba Soltysiak, SATOV alumni −

Product and pricing

SATOV Presents: Reports of the Death of Retail Have Been Greatly Exaggerated

Retail is not dead, just changing: Why Toys R Us lost our hearts

Flying under the radar: Why WestJet may be missing an opportunity with its premium economy class

Monetizing Time

Last Class Seating

Eye on the ball: the opportunities and potential pitfalls of dynamic pricing in sports

Ghost Train: the UP Express disaster

RBC’s fee flip flop and what you can do to safely change prices

How does Rogers’ $5.2 billion NHL rights deal stack up?

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