Are we serving the right customers and doing it well?

SATOV way, go to market, products pricing


Selecting target segments often involves trade-offs among market size, profitability, market competitiveness and ability to serve. With a clear segmentation in hand and a view of what each segment needs, companies can prioritize the elements of their value proposition that are critical to winning.

Companies need an objective perspective to determine whether their customer base is satisfied and which factors drive satisfaction. In an acquisition scenario, acquirers need to quickly assess a target’s viability based on the strength of its customer base.

Adjacency growth can be challenging because companies need to not only assess whether a new product or service will be synergistic, but also whether their value proposition can resonate with a new set of customers, or the same customers buying something new with different criteria.

Download our Groundwork overview here

What we do

  • We use transactional data, desktop research and customer interviews to develop an initial view of segments and then develop customized quantitative market research to create deeper profiles
  • We often use focus groups to validate our findings and bring segments to life
  • We conduct facilitated discussion to help our clients focus in on the elements of the value proposition that really matter:
    • What is the winning formula that will capture share with the target?
    • Which elements can help win the day with certain groups on certain occasions?
    • What is the price of entry in the market?
  • We use customer satisfaction results to define and prioritize value proposition gaps
  • We leave our clients with an agreed upon set of actions to attract and retain the target with the winning proposition
  • We recommend metrics to measure success and help clients institute a system to capture longitudinal data

Contact us to get started. 


  • Quantitative surveys
  • Qualitative research
  • Focus groups
  • Customer profitability analysis
  • Market sizing
  • Commercial diligence
  • Value proposition design


Helping a professional service firm successfully enter a new geography

Understanding a B2B company’s customers