Automation Archives - SATOV Consultants


Grocery hasn’t embraced tech yet, at least not successfully

By | Customer experience, Mark Satov

If you were in business school with me in the 90’s you would have believed (many did) that PeaPod and others like it were going to revolutionize the grocery experience. Then with the explosion of e-commerce and the millennials, it was going to happen any day…..I thought I would share some views on another attempt at modernizing grocery – the self checkout.

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