Mar 24 2023 How Net Promoter Score programs can deliver greater ROI By David Saffer Expertise, Analytics, Customer experience, Market and consumer insights, The Way Forward Net Promoter Score (NPS) programs can drive greater ROI by…Read More
Jul 12 2022 From the archives: B2B ethnography By SATOV Consultants Expertise, Company and culture, Customer experience Chantal Rapport is currently CMO and head of growth at…Read More