Customer experience Archives - SATOV Consultants

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Mar 24 2023

How Net Promoter Score programs can deliver greater ROI

By David Saffer Expertise, Analytics, Customer experience, Market and consumer insights, The Way Forward

Net Promoter Score (NPS) programs can drive greater ROI by…

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Jul 12 2022

From the archives: B2B ethnography

By SATOV Consultants Expertise, Company and culture, Customer experience

Chantal Rapport is currently CMO and head of growth at…

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