Operate Efficiently

INCREASE PROFITABILITY THROUGH OPTIMIZATION, WITHOUT SACRIFICING GROWTH OR SERVICE

You have a plan for growth and want to direct resources where they will have the most impact. Profit is the goal and an efficiency mindset is how you get there.

There are many ways to improve operations, but they compete for attention, and not everything can change at once. You may have a view on the biggest unlocks, but have difficulty developing the strategy for implementation. Maybe your leadership needs to buy in on the efficiency mandate and look critically at their own teams. Perhaps you want to operate a leaner organization but need to get there without sacrificing customer experience.

SATOV brings a structured approach to prioritizing efficiency opportunities. We map your internal processes and benchmark key operations metrics to determine where the greatest opportunities lie. We push you to think holistically about what your business truly needs and what it can live without. We help you understand the risks of internal change and create plans to help mitigate them. Together, we realize efficiency while protecting the parts of your operation that drive differentiation.

PROJECT TYPES

Organizational Design

You want to build a team that is going to execute your vision. You want the right people, in the right seats, whether you’re starting from scratch or assessing your existing organization.

SATOV starts by understanding the pillars of your operation and core activities that drive them. We then determine the people and skills you need to achieve and maintain market differentiation and excellence. We organize and optimize your spans and layers. We develop a comprehensive communication plan to maximize engagement and minimize risk and upheaval. Together, we create a road map for how your organization can scale as you grow without losing what makes your team special.

Customer Service and Contact Centre

You want your customers to experience great service at every touchpoint, resolving issues and strengthening customer loyalty and growth. You need seamless, efficient interactions that reflect your brand promise.

SATOV maps your operations end-to-end and identifies opportunities to enhance service effectiveness, customer satisfaction, and staff efficiency. We evaluate technology, processes, and staffing against industry best practices. We create strategies that prioritize the greatest pain points, allowing you to delight your customers while pursuing efficiency. Our consumer insights team helps to define the current state and then, once the ideal state is developed tracks performance and customer perceptions against it.

Implementation and Project Management

You want projects delivered on time, and cost-effectively. You know even an excellent strategy is only as valuable as it’s implementation.

SATOV helps you execute. We bring a rigorous approach to managing complex implementations. We build project plans, staff internal teams, and align on executive ownership for program oversight, with the added value of always keeping your growth strategy top of mind. Together, we establish communication schedules that keep teams aligned, enable timely decisions, and create the visibility needed to juggle priorities, respond to new information, and keep interdependent initiatives moving in sync.

Procurement and Supply Chain

You want to keep costs as low as possible while ensuring continuity and quality of supply.

SATOV helps you understand where your spend is concentrated and whether it’s optimized. We map out your opportunities to redistribute spend, and improve service and quality. We guide you to prioritizing procurement changes and support engaging and managing relationships with vendors.