Sam Puchala Archives - SATOV Consultants

Jun 19 2015

Beyond measure

By SATOV Consultants Customer experience, Market and consumer insights

Most companies track customer experience metrics to gain deeper insights into the people who buy their goods and services. But knowing that everyone loves your new product even though they want to strangle your sales staff is only half the…

May 26 2015

Chief Customer Officer Insights from AceTech Ontario

By SATOV Consultants Customer experience, Human resources

Earlier this year I wrote an article for the Globe outlining the top reasons for companies to have a Chief Customer Officer. Without repeating all the details, the basic premise was that in the era of customer centricity companies need…

Nov 01 2014

Experience Counts

By SATOV Consultants Customer experience, Human resources

Want to be customer-centric? Get a real Chief Customer Officer

Nov 01 2013

Telcos need to act on consumer dissatisfaction

By SATOV Consultants Loyalty and retention

Foreign investors may have retreated for now but SATOV study shows Canada's telcos are vulnerable to new entrant

Sam Puchala

Beyond measure

Chief Customer Officer Insights from AceTech Ontario

Experience Counts

Telcos need to act on consumer dissatisfaction

The Pursuit Newsletter

bold visions, Relentlessly pursued.

Sam Puchala

Beyond measure

Chief Customer Officer Insights from AceTech Ontario

Experience Counts

Don’t buy into these common customer fallacies

Telcos need to act on consumer dissatisfaction