There is no retail apocalypse. Brick and mortar sales are growing, but retailers need to focus their experience on the target customer and manage their footprint closely. Watch as Mark…
Read More
Barry Bonds’ record-breaking 762nd home run cost the San Francisco Giants hundreds of thousands of dollars. On an absolute financial basis, the 2007 game was a resounding success. The stadium…
Read More
Earlier this year I wrote an article for the Globe outlining the top reasons for companies to have a Chief Customer Officer. Without repeating all the details, the basic premise…
Read More
In theory, big data enables organizations to make better decisions, improve productivity and build better product offerings. However, many executives are confused by the term and few organizations are equipped…
Read More