We completed a performance diagnostic for a home services platform
Vision
A private equity fund had plans to scale a home services business through acquisition. The fund wanted to ensure the existing platform was fully optimized and operating efficiently before proceeding with further M&A
Work
We analyzed data, visited branches, and developed a number of initiatives to improve EBITDA margins
DATA ANALYSIS to benchmark individual branch sales and back-office performance
ON-SITE INTERVIEWS to develop ideas and gather perspectives on margin improvement areas
RIDE ALONGS to map and identify variances in lead to cash process
INITIATIVE IDENTIFICATION to uncover and quantify actionable margin drivers informed by analysis and interviews
OPPORTUNITY PRIORITIZATION to evaluate and rank initiatives based on size/impact, time to implement and certainty of return
Results
We diagnosed issues at the branch level and established best practices for processes across the network.
We proposed tactical initiatives that would increase EBITDA margin by ~5%.
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