We developed the operating model for a home services platform
Vision
A US private equity firm wanted to build a prototype operating model for their new home restoration platform
Work
We designed the prototype, built alignment with staff and implemented initiatives at corporate and the branch
MARKET RESEARCH to identify operational best practices
DATA ANALYSIS to quantify historical performance and set realistic benchmarks
ORGANIZATIONAL DESIGN to support the prototype
FINANCIAL MODELLING to validate prototype viability
SALES AND CX PROCESS DESIGN to improve customer experience
PMI SUPPORT to implement growth initiatives at acquisition branches
Results
We aligned stakeholders to the platform value proposition.
We created an operating playbook.
We developed a model to evaluate acquisitions.
We designed a new lead-to-cash process.
We successfully implemented value creation initiatives at two acquisition branches, with early signs of success.
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